Frequently Asked Questions About Our Silicone & Plastic Molds
Shipping within USA. Orders are shipped from Miami, FL, USA. Domestic orders over $35 ship free.
International Orders (customs and import taxes). Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Order Processing time is up to two business days; however, most orders ship the same day.
Cancelled Orders are subject to 15% restocking fee.
Returns. ALL SALES ARE FINAL. Most items sold at Shapem® are food related; therefore, they cannot be returned.
Do you make custom molds? We do offer custom made molds. However, custom molds are time consuming to make. Therefore, there is a charge for the master model in addition to the minimum order.
Will these molds work for me? If you have any questions whether any mold will work well with your materials, please message us first before placing your order. Example: silicone molds will work nicely with resin, while plastic molds will not work with resin.
Do you guarantee shipping speed? We ship our orders out as soon as we can (in most cases, within 24 hours). However, shipping carriers have been experiencing delays due to the pandemic. If you need your order delivered as soon as possible, please choose Express delivery - this is the only shipping service with guaranteed speed.
I made something awesome! How can I share my creations with you? We are so excited to see your creations! Please tag us @ShapemCom on Instagram or Facebook.